Customer Service of Mcdonalds - 2049 Words

McDonald’s customer services i. Introduction McDonald’s is the largest chain of fast food Corporation in the world, has become a global most valuable brands. The business began in 1940, with a restaurant opened by siblings Dick and Mac McDonald in San Bernardino, California. Is the world s largest chain of hamburger fast food restaurants, serving more than 58 million customers daily. In addition to its signature restaurant chain, McDonald’s Corporation held a minority interest in Pret A Manger until 2008, was a major investor in the Chipotle Mexican Grill until 2006. And owned the restaurant chain Boston Market until 2007. It employed more than 418000 people in the world. A McDonald s restaurant is operated by either a franchisee,†¦show more content†¦b) Many of the staffs are efficient, so you can buy the product just wait a short time. c) Most of McDonald’s are 24-hr service on Monday to Friday . many shop closed at 10pm. So if you want eat food after 10pm, McDonald’s is the best choice. iv. Recommendations 1) Training and development for employees While the McDonald’s staff is efficient but they off use the same way to serve different customers. And they are doesn’t know how to solve the emergency cases. So the customer offer doubt the authenticity of service. In recent years McDonald’s have a high profit. The financial can support these costs. And the goals of the training program should relate directly to the needs determined by the assessment process outlined above. Course objectives should clearly state what behavior or skill will be changed as a result of the training and should relate to the mission and strategic plan of the company. Goals should include milestones to help take the employee from where he or she is today to where the firm wants him or her in the future. Setting goals helps to evaluate the training program and also to motivate employees. Allowing employees to participate in setting goals increases the probability of success. 2) Implement customer relationship management McDonald’s use same way to service loyal customer and common customer because the doesn’t attention customer relationship management. But now the customerShow MoreRelatedCustomer Feedback Management: Its Effects on Quality of Service Delivery in Mcdonalds Recto Outlet2801 Words   |  12 Pages------------------------------------------------- Customer Feedback Management: Its Effects on Quality of Service Delivery in McDonald’s Recto Outlet In Partial Fulfillment of the Requirement ------------------------------------------------- in BUS 6J53 ------------------------------------------------- A Research Proposal Presented by M0535 Group 4 Members: Corral, Melissa De Villa, Mark Elli Park, Jongyoung San Antonio, Honeyjoie Supleo, Geraldine SeptemberRead MoreA Report on a Comparison of Customer Service of Fast Food Restaurants in Malaysia: Kfc Versus Mcdonald’s3295 Words   |  14 PagesMalaysia. McDonald’s According to the information, McDonald’s is the world’s largest chain of fast food restaurant based in Des Plaines, Illinois in 1955 to today that selling hamburgers around the world and it had been rated at number 9 as the world most famous brand by BusinessWeek. â€Å"For McDonald’s, foods that primarily sells by them are hamburgers, cheeseburgers, chicken, French fries, breakfast items, soft drinks, shakes and desserts.† But nowadays, due to the changing of customers’ tastes, theRead MoreEssay on A New Solution to Bring Back the Smile1496 Words   |  6 Pagesthe kids, he does not have a lot of time to prepare dinner. McDonald’s fits well into his budget, is conveniently located on his way home from work, provides a great atmosphere for family dining, and, to top it all off, the kids love the Happy Meals. Robert and his children visited McDonald’s five to six times a month and spent around $18 dollars each visit. However, one day Robert and his children stopped in to McDonald’s before seeing the movie, Pokemon. First, the teenage cashierRead MoreFast Food Chains And Customer Satisfaction Essay1721 Words   |  7 Pagesattributes like price, service quality, access, product selection, innovation and customer satisfaction. Fast food chains around the world frequently engage in price wars. They lower their prices in order to gain more market share. Fast food chains change their menu in order to appeal to different target markets. Fast food chains use aggressive advertising in order to attract new customers. Fast food chains fight for market share and work to increase the service quality and customer satisfaction. In regardsRead MoreWhat Makes A Quick Lunch For An Economical Price?984 Words   |  4 Pageswith a variety of fast food restaurants; such as, McDonald’s and Checkers two of the most well-known fast food restaurants. Far from what we imagined, McDonald’s and Checkers have a vast distinction of uniqueness. Most people perceive them as the same fast food restaurant with distinctive names. For this reason, people debate on which one of them is the superior restaurant and which one is the more economical restaurant. Even though, both McDonald’s and Checkers have equivalence, their distinctionsRead MoreMcdonalds Corporate Identity1745 Words   |  7 Pagesand separate it from the identical. If an organization has no identity than it is invisible to the consumers. First McDonalds restaurant was opened in 1954 by Dick and Mac McDonald in California, San Bernardino. Now McDonalds is the leading global food service retailer with more than 32,000 local restaurants serving more than 60 million people in 117 countries each day. McDonalds is operated globally from the company headquarters in Oak Brook near Chicago. Again in Oak Brook, lots of restaurantRead MoreMcdonalds Case Analysis1470 Words   |  6 PagesCASE ANALYSIS McDonald’s, Inc. COMPANY NAME: McDonald’s, Inc. INDUSTRY: Food Service COMPANY WEBSITE: www.mcdonalds.com COMPANY BACKGROUND: As a company, McDonald’s was first introduced in Des Plaines, Illinois in 1955. This was the very first McDonald’s restaurant, which all started in San Bernardino, California in 1954 when Ray Kroc approached the McDonald brothers with a business proposition to start a new company. In 1965 McDonald’s went public and was later, in 1985 added to the DowRead MoreAssessment Task1 Implement marketing strategies and tactics Essay1119 Words   |  5 PagesTask1 In this report I would select McDonald’s Co. to review their marketing plan, and then determine their strategies and tactics that relate to the company’s stakeholders implementation roles. McDonalds is known as one of the best-known brands worldwide, which has main aims to build its brand by listening to its customers. It also identifies the various stages in the marketing process. Branding develops a personality for an organisation, product or service. The brand image represents how consumersRead MoreMcdonald s An Example Of A Service / Product Mix Essay1704 Words   |  7 Pagesbroad categories, goods and services. Goods are objects, devices, etc. Services are defined as a valuable action, deed, or effort performed to satisfy a need or to fulfil a demand. Goods producing industries are for example agriculture and construction. Both agriculture and construction results in the creation of some kind of tangible object. The service industry includes everything else, for example banking, hotels, airlines, insurance, education, restaurants, etc. A services dominated economy is characteristicRead MoreCase Study: Integrating Mcdonald’s Business, Human Resource, and S taffing Strategies710 Words   |  3 PagesCASE STUDY Integrating McDonald’s Business, Human Resource, and Staffing Strategies People are McDonald’s most important asset. The company’s success depends on the satisfaction of its customers, which begins with workers who have the attitudes and abilities required to work efficiently and provide good customer service. To execute its growth strategy, McDonald’s has identified people as one of its three global corporate strategies. McDonald’s claims that as an employer, it wants â€Å"to be the

Louis Armstrong And The Top Composers And Should Be Known

Some of you may ask, â€Å"Why? Why choose Louis Armstrong out of every composer out there?† Well there s a few reasons why I believe Louis Armstrong is one of the top composers and should be known. To understand where I am coming from, it is best to understand him and how he came to be what he is today and see how he achieved his greatness throughout his lifetime. Some are fast to judge him without even knowing a single piece of music he had created. Little do many of you know you have heard of his music’s before but did not know who compose it, basically paid little attention to it. One of his most famous song compose is â€Å"What A Wonderful World†. Many of you have heard it through classical movie, it was inserted in one of America s favorite†¦show more content†¦So rising up to become a well known composer in his time was no walk in the park. He was not like those mainstream composer like Beethoven or Mortaz, as they were white composer who has not restrictions to what they could do. â€Å"Armstrong had a difficult childhood. His father was a factory worker and abandoned the family soon after Louis s birth; his mother, who often turned to prostitution, frequently left him with his maternal grandmother.† (Armstrong, Para 2). This show that Armstrong had a hard life growing up as both of his parents left him when he was small. He had to leave school when he was in the fifth grade to get by life. As he worked for a Jewish family they would invite him over for dinner as he would sing for them. This is where he would get most of his confidence from as this family support him he started to enjoy singing, which was his first step to fame. Although Armstrong did not think much of music, until he was locked up for firing his stepdad gun in the air during New Year s Eve. â€Å"On New Year s Eve in 1912, Armstrong fired his stepfather s gun in the air during a New Year s Eve celebration and was arrested on the spot. He was then sent to the Colored Waif s Home for Boys. There, he received musical instruction on the cornet and fell in love with music.† (Armstrong, Para 2). When Armstrong got out

Minor Signs Contract Free Essays

As I have been doing business with Don on a steady basis. I would consider us to be in an Implied contract situation. Subtask, Brenna, Browne (2009) defines an implied contract as â€Å"established by the conduct of a party rather than by the party’s written or spoken words† (p. We will write a custom essay sample on Minor Signs Contract or any similar topic only for you Order Now 240) so I would want to remain reasonable and fair in my decisions moving forward. I would still move forward with doing business with the company in Connecticut. As we do not have a contract that states I will provide a certain amount of product for so many years or length of time. I would notify Don in written notice that I will no longer be able to provide the Supporting products to him after a fair and reasonable amount of time. I would again offer suggestions of other local distributors so Don could reach out and still continue selling the product in his business. I would also speak with the Connecticut Company to see if could add an amendment to my contract to still be able to provide Don a small local business the ability to remain selling the product I provide to him at the normal status quo. Don would most likely try and sue for breach of contract as he feels he has a legal ND binding requirements contract. Unfortunately, â€Å"contracts made by minors are avoidable and can be dissatisfied by the minor at any time before the minor becomes of a majority age or shortly thereafter† (Subtask et al. 2009, p. 254). As an ethical business person Don should have never asked my minor son to sign a contract. Don should have presented the contract directly to me as the owner of the business he was purchasing from. Spiritually Don’s honesty and integrity is also brought into question and would have reservations about continuing doing business with anemone who Is willing to be so deceiving In his business practices. My Christian beliefs have taught me we â€Å"Do not steal. Do not deceive or cheat one another† (New Living Translation, Leviticus 19:11). I really don’t appreciate Don as a fellow Christian treating me this way and not coming to me directly regarding the contract he had my son sign. I think Don may be someone who: Longs to be rich fall into temptation and are trapped by many foolish and harmful desires that plunge them into ruin and destruction. For the love of money is the root of all kinds of evil. And some people, craving money, have wandered from the true faith and pierced themselves with many sorrows. New Living Translation, 1 Timothy, 6:10) I also believe Don committed a form of criminal fraud described by Subtask as the â€Å"intentional use of some sort of misrepresentation to gain an advantage over another party† (2009). Subtask et al. (2009) also gives several examples of common fraudulent acts but the one that fits this situation best is â€Å"False pretenses, a designed misrepresentation of existing facts or conditions by which a person obtains another’s money or goods, such as writing of a worthless check† (p. 155). In this scenario It’s having my son sign a contract to try and guarantee the price of the products Don Is purchasing. In my understating of the covenants of good faith and fair dealings as long as I continue to supply the requested product until I have given reasonable notice to end services I can remain legal under the uniform Commercial Code (USC). 2-201. Formal Requirements; Statute of Frauds. (1) Except as otherwise provided in this section a contract for the sale of goods for the price of $500 or more is not enforceable by way or sale has been made between the parties and signed by the party against whom enforcement is sought or by this authorized agent or broker. A writing is not insufficient because it omits or incorrectly states a term agreed upon but the contract is not enforceable under this paragraph beyond the quantity of goods shown in such writing. (Subtask et al. , 2009, p. 764) According to these terms under the USC, it would require us to have a legal contract in writing by an authorized agent or broker, which my minor son is not, again making his requirements contract not enforceable. It also says contract or not I would only be held responsible for any goods beyond what would be in the written documentation. Since we do not have a valid contract stating these terms, there is no reason why I cannot stop selling my products to him with a reasonable amount of notification offered. Don along with fighting for Breach of contract is probably trying to receive some form of remedies for the alleged breach of contract. Remedies for a breach of contract are generally classified according to whether the plaintiff requests monetary damages (â€Å"legal† remedies) or non-monetary images (equitable remedies). How to cite Minor Signs Contract, Papers

In Our Time The Nick Adams Stories Were My Favorite Of The Collection Essay Example For Students

In Our Time The Nick Adams Stories Were My Favorite Of The Collection Essay In Our TimeThe Nick Adams stories were my favorite of the collection because I got to know Nick through the reading. I started to understand Nick and I could anticipate the actions and feelings that he was feeling. I am not sure if this is because I became familiar with Nick or because I have done many of the things Nick has done and was able to understand what he was doing. Big Two-Hearted River: Part I and II were the most enjoyable short stories of the ones I read. The language that Hemingway uses is ideally suited for describing Nicks activities by the river. Hemingways simple declarative sentences are all that is needed to convey the wonderful scene of Nick struggling with his pack, setting up his tent, and cooking his food. I have also done all the things that Nick was doing by the river and I was able to understand his satisfaction at pulling up a sound tent. Little sentences like He was careful not to let the hook bite into his finger convey so much meaning to anyone who has ever tried to tighten a fishing hook on a line that you can only help but nod your head in agreement. I must admit that despite not being at the center of your course I could not help but think of how much Hemingways content was influenced by his life. Many of the stories like The Doctor and the Doctors Wife were based directly on personal experiences of Hemingways life. Since it is not the focus of your course, I am trying to just accepted the content and concentrate more on writing style and the way Hemingway writes something. I have found it difficult to pay close attention to both the story and the writing at the same time and have had to reread several times. The Three-Day Blow offered an interesting irony to the title In Our Time, but maybe it is just my jaded view of the television. Nick and Bill sit and discuss intelligently on various topics like books and baseball, but I fear this sophisticated discourse is becoming rare in our time of cable television which has done much to dry up serious dialogue.

Ray Douglas Bradbury is best known for his dystopi Essays - Fiction

Ray Douglas Bradbury is best known for his dystopian novel Fahrenheit 451 and for the science fiction and horror stories gathered together as The Martian Chronicles and The Illustrated Man, Bradbury was one of the most celebrated 20th-century American writers. Mr.Bradbury was an author that wrote American Fantasy, Science Fiction, Horror and Mystery Fiction. He wrote and consulted on many screenplays and television scripts, including Moby Dick and most notably, It Came from Outer Space, and many of his works have been adapted into comic books, television shows, and films. Mr.Bradbury was born Aug. 22,1920 and passed Jun. 05,2012 at age 91. The parents of Mr.Bradbury were Leonard Spualding Bradbury and Esther Bradbury. Attended Los Angelos High School. In 1947 Mr. Bradbury was married to Marguerite McClure for 56 years but sadly she died on Nov. 24, 2003 Had four children with his wife,Bettina F. Bradbury,Ramona Bradbury,Alexandra Bradbury, and Susan Bradbury. Was awarded 5 major awards the first one in 1977 for World Fantasy Award for Life Achievement, the second in 1984 for Prometheus Hall of Fame Award, the third in 1988 for Bram Stoker Award for Lifetime Achievement,the forth in 1989 for Damon Knight Memorial Grand Master Award and the final fith one in 1996 for First Fandom Hall Of Fame Award.

Infantile Amenisia Essays - Memory, Childhood Amnesia, Amnesia

Infantile Amenisia Essays - Memory, Childhood Amnesia, Amnesia Infantile Amenisia Our brains are constantly at work processing and retrieving information. However, we become frustrated when we cannot readily retrieve information that we have stored in our brains. The inability to remember can occur for a number of reasons that range from simple forgetting to phenomena like Infantile Amnesia. Infantile Amnesia is described as an adults inability to remember events before the age of two or three. This phenomena has proven difficult to test because your memory is in a constant state of reconstruction, (Rupp, 1998, p. 171). That is your memories are influenced by past events, and current perceptions about yourself. Therefore, you may remember events only in a way that it is congruent with your current perceptions of yourself, and current relationships. Rupp illustrated this: Grown children who clash with their parents may find memories of childhood plastered over with new impressions the past becomes gloomier and more dismal; recollections of past injustices loom large. (Rupp, 1998, p.172) Hindsight bias is also a factor in both adult and childhood memories. Hindsight bias occurs when our memory of how certain we were about the accuracy of an event is altered. If an event is recounted that is similar to the memory that we have we tend to become more confident remembering events in a much more positive light. If our memory is found to be false, we quickly remember ourselves as being cautiously doubtful about the event in the first place. Therefore, it is clear that our memories are quite susceptible to error. Sigmund Freud, father of the psychoanalytic school of thought had a different interpretation. Freud contended that it was necessary to repress early childhood memories. This necessity stemmed out of the need to repress anxiety-producing sexual and aggressive memories related to a childs parent or parents. Freud thought that repression of these memories was essential to developing a healthy sex life as an adult. Though Freuds theories are widely accepted increasingly, contemporary psychologists are veering away from this theory. Memory is defined as the process by which information is encoded, stored and retrieved. This process is central to learning and thinking. There are three types of memory storage systems: sensory memory, short-term memory, and long-term memory. Sensory memory is the initial storage of information that may last for only an instant. Short-term memory holds information for 15 to 25 seconds. Long-term memory occurs when we store information permanently. Therefore, many of our memories about our childhood are stored there. It is not that newborns are incapable of remembering things but the way that they remember. The brains of newborns are, predisposed to retain certain kinds of information often information related to survival and mastering the environment. (Sroufe, Cooper and Dehart, 1996). In addition, babies are only able to store fewer pieces of information about events and experiences. At this early stage in life, they are unable to organize and store information in a manner that would allow them to retrieve it readily later in life. Piaget believed that, babies memories are sensory motor in nature not true representations. (Sroufe, Cooper and Dehart, 1996). Psychologists have continually tried to find methods to understand the phenomena of infantile amnesia. Studies have been conducted using the birth of a sibling as a reference point for discerning exactly what people can remember from that period. College students and children aged four, six, eight and twelve were asked to recall the birth of a sibling when they were between the ages three and eleven. Researchers asked question like Who took care of you while your mother was in the hospital? Did the baby receive presents? Did you receive presents? Then their mothers were asked the same questions. The study found that children who were under the age of three at the time of the birth remember virtually nothing. The inability to remember events in early childhood is not necessarily a bad thing. Actually, it may be useful particularly for people who have suffered severe trauma during their childhood. It prevents them from reliving these traumatic events, and causing undue anxiety that may impair their adult lives. While I am not in complete agreement with Freud theory on infantile amnesia, I believe that it may serve its

Ethnic entrepreneurship Coursework Example | Topics and Well Written Essays - 2000 words

Ethnic entrepreneurship - Coursework Example Other important factors are the number of immigrants in a country, the rate of growth of that ethnic population (because ethnic entrepreneurs tend to serve their niche markets first) and the general age level of that ethnic population (Audretsch, 2002:133). And because of the tendency to provide goods and services to their own ethnic group, a result is super-saturation of that business type in specific industries with the resultant high rates of failure of providing products or services in a small market that is unsustainable for a normal business size. This paper attempts to look deeper beyond language and cultural barriers as factors to explain why it is difficult to make an over-arching set of policies. A successful formulation of this set of policies could be used as guide to future policy formulation that will improve their chances of success. Entrepreneurship plays a decisive role in job creation, economic growth and international competitiveness but the lack of an over-arching set of policies makes it very difficult to have a grand plan that will work in all situations. In other words, there are also the cultural traditions and practices which might make ethnic people unsuitable as entrepreneurs. Discussion Besides language problems, another barrier to a successful ethnic entrepreneurship is the way how these new immigrants gather business information. For the native businessmen, information gathering is done through formal channels such as business associations. But for ethnic entrepreneurs, their sources of information for new business opportunities often is very limited, sometimes to only within their immediate circle of families and close friends. There is also the lingering issue of trustworthiness when it comes to granting of credit. Moreover, an additional burden is the suspicion of disloyalty when an ethnic group is not very business- minded or inclined towards individual achievement but rather promotes social unity. Many of the budding entrepren eurs have to wrestle for acceptance by their wider community in order for them to be allowed to venture on their own (Stiles & Galbraith, 2003:131). Cultural factors can work against certain ethnic groups becoming successful in their entrepreneurial ventures. For some groups, cultural attitudes towards work and money may be contributory factors to the high rates of failure. Factors include ethnic social networks that provide the necessary resources for a business start-up within the immigrant enclave. The research literature on this aspect is however not very encouraging. Immigrant networks can be described as strong ties but the very strength of these ties seems to work against the ethnic entrepreneur. In other words, the second type of social networking which is the weak type is a more accurate predictor of ethnic success in business (Sequeira & Rasheed, 2003:77). Why this is so can be partly explained by the fact that strong social ties are needed in the first stages of a venture but may later on be a hindrance when the business starts to give expansion a try outside of its immediate immigrant enclave. Unless that enclave has very big population, the ethnic entrepreneur must by necessity expand beyond his own ethnic groups. Focusing on his ethnic group is not beneficial in the longer term and is counterproductive. Latent Racism –